Return Policy
Returns
Featherstone Outdoor honors returns for orders placed on our website(excluding items that are marked as "final sale" or was sent as a gift for promotional purposes) within 30 days of the delivery date for a full refund. To be eligible for a return, the item must be returned in new and unused condition with all original packaging.
If you received an item different from what you expected, damaged, defective, or missing, please reach out to our customer support directly at service@featherstoneoutdoor.com
Exchanges
If you would like to receive a different size, color, or product please return your item(s) for a refund and place a new order for the desired item at your convenience. The process for returns usually takes up to 5-10 business days depending on delivery, so repurchasing will ensure that you receive your item on time while the product is available.
Refunds
Refunds will usually take up to 2-3 business days upon receiving. If items are received not new or used, they will be returned back to the original recipient with no refund.
Returned to Sender or Refused Orders
Orders that are refused at delivery or returned to us as “Return to Sender” will be refunded once the package has been received and processed by our warehouse. A $12 shipping fee will be deducted from the refund to cover the original cost of shipping the order to the customer.
This deduction applies even when the order originally qualified for free shipping, since Featherstone still incurs the cost of sending the package.
Return Process
Submit a return request
Click the profile icon 
in the store's menu.
1. Sign in to your account:
1. In the "Email" field, enter your email address, and then click "Continue".
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click "Request return" for the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click "Request return".
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. Orders that do not have Free Return Shipping & Package Protection will be able to purchase a return shipping label for $10.00 which will be deducted from their refund. After the product is returned, you receive a refund within 2-3 business days.